Returns & Exchanges

Due to the intimate nature of our products and strict health and safety regulations, we can only accept returns on items that are unopened, unused, and in their original heat-sealed packaging. If you received a defective or incorrect item, please contact our support team within 14 days of delivery for an exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and photos of the sealed product to verify return eligibility.

• 2.
  Pack Your Items

  Securely place the unopened product in its original shipping box or a similar protective mailer to ensure it arrives undamaged.

• 3.
  Ship to Warehouse

  Affix the provided return label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection

  Once received, our team will inspect the tamper-evident seals; approved returns will be processed for a refund to your original payment method within 5-7 business days.